Our Grading explained
When you submit your order, you propose to sell your Item (s) to us at the price indicated in our initial quotation. We will acknowledge this proposal by sending you a written confirmation via email, which will signify that we have processed your order and are ready to receive the Item (s) for a thorough inspection.
It's important to understand that our commitment to purchasing your item (s) is contingent upon their meeting our fair and transparent inspection criteria. Should your item (s) pass this assessment, we will remit payment using the original quote amount. However, if your Item (s) do not meet our standards during the inspection, we reserve the right to offer you a revised quote, which may differ from the initial amount.
1
Each device is unique, and its grade can differ across various models, influenced by the extent of wear and overall state.
2
All Trade-In items must meet our comprehensive grading criteria. It's essential to thoroughly read the grading system before you send your device. This will ensure that you are fully aware of the detailed criteria your device needs to meet, giving you confidence in our thorough process.
3
All Trade-In items must power on and off, be functional, and be free from personal damage. Personal damage includes but is not limited to cracked screens, water damage, and significant scratches. Face ID, Touch ID, and the Home button should all function properly. They CANNOT be crushed and MUST be a UK model, original, and meet the manufacturer's original specifications—this means there have been no modifications, such as Jail Broken or root.
4
Our quality control team, who are trained to ensure fairness and accuracy, checks all Trade-in Items sold to us during our inspection process. Tech Items will automatically fail the inspection if the Item that you sent to us is NOT as you described it when you entered the details of this Item on the website and created the order. This is to ensure that the trade-in process is fair and transparent for all parties involved.
Our 4 tier grading system is as follow:
New
Select New if your phone has:
Phone comes with the original box in new condition matching the device IMEI and details.
Phone comes with all accessories which must be unused/unopened.
The handset itself must be flawless and must not contain any scratches, spot damage, discolouration, dents or have any visible marks.
The handset can’t be used or activated/never charged or connected to iTunes.
The phone must have ONLY OEM factory parts and must not have any replacements/refurbished parts.
Free from Finance, you must not be paying for the handset as part of your monthly contract, or the handset cannot be the property of a company you work with.
If your device does not meet our requirements, we will notify you and provide you with an alternative price which you are free to accept or decline.
EXCELLENT
Select Excellent if your phone has:
Phone must be fully functional, no issues to software or hardware i.e. no ghost touch/screen defects.
Phone functions must all work properly and must turn on and off with no issues.
All features of device must be functional such as Touch ID, Face ID and any other product specific function to allow full enjoyment of phone.
All parts must be OEM and must be working correctly i.e., Wi-Fi, Camera, Microphone etc. - Battery must be OEM and must be above 80%
The device can have no more than 1-3 light signs of use on a SINGLE area. i.e., cannot have multiple areas around the device with 1-3 light marks. Must be secluded to one space/area.
Phone must be suitably repaired/refurbed using only OEM parts and not high-quality replicas to guarantee authenticity and quality.
No error messages can be present i.e., "unable to verify the device has a genuine Apple battery/screen" notification.
Battery health minimum of 80%
Good
Select Good if your phone has:
Everything working as it should
No major damage (i.e., water damage, chips or cracks to the screen or phone)
No heavy wear and tear, such as scuffs, dents, and deep scratches
No cracked glass, screen, or pixel damage
No screen burns
Fully working system software
Touch, Face ID, NFC work (If applicable)
No pass code, iCloud lock, google account locked or any other account locked
Battery health minimum of 80%
Poor
Select Poor if your phone has:
Heavy signs of scratching, wear and tear and dents
Liquid damage
Physical damage including; Cracks, pressure marks, screen burn, dents, engravings, pixel discoloration or dead pixels
Device not fully functional
Device will not be accepted if missing any components/bent/crushed or snapped in half.
If your device does not meet our requirements, we will notify you and will provide you with an alternative price which you are free to accept or decline.
Please Note:
Device will not be accepted if missing any components/bent/crushed or snapped in half.
If your device does not meet our requirements, we will notify you of this and will provide you with an alternative price which you are free to accept or decline.
